Returns & Replacements (Within 48 Hours)

You can request a return or replacement within 48 hours of delivery only if:

• you received a damaged product

• the product is defective

• the wrong item was delivered

Conditions

To be eligible:

• product must be unused

• original packaging must be intact

• unboxing photos/videos are required as proof

Items damaged due to misuse or handled incorrectly are not eligible.

How to request a return

Email or WhatsApp us within 48 hours:

📧 customercare@decovibe.in
📞 +91 9953940114

Please share:

• Order number

• Clear photos / video

• Reason for return

Once approved, our team will guide you through the process.

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 Refunds

Refunds are issued after inspection of the returned product.

If approved, refunds may be processed as:

• original payment method, or

• store credit (in some cases)

Processing time:

• 5–7 working days after approval (bank timelines may vary)

Shipping charges (if any) are usually non-refundable unless the mistake was from our side.

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 Cancellations

Before shipping

Orders can be cancelled only before dispatch.

Contact us as soon as possible:

If already packed or shipped, cancellation is not possible — you may request a return only if eligible.

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 Items Not Eligible for Return

The following are generally not returnable:

• products damaged after delivery

• items without packaging or missing parts

• customized or special order items

• items returned after 48 hours of delivery

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 Wrong Address / Missed Delivery

We are not responsible for refunds if:

• the address provided is incorrect

• delivery is missed repeatedly

Re-shipping charges may apply.

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 Contact Us

For any help with refunds or cancellations, contact:

📧 customercare@decovibe.in
📞 +91 9953940114

We’ll be happy to assist you.

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